I have been asked this interview question numerous times. My answer to reporters goes something like this: “Whether there is two inches of water your home or flooding covers a rooftop, disasters affect and impact individuals. The month before I graduated from college, my family's experienced a large house fire. I may work for FEMA, but believe me when I say that when disaster hits, it is personal, individual and comparison doesn't matter.”
No one was at home when our house fire started. A neighbor spotted smoke and called the fire department. My mom, on her way home for lunch, followed the fire trucks to our house already engulfed in flames. We were all in shock. In addition to the damage to the house, the fire ruined or burned many things. My great-great aunt’s antique crystal candlesticks melted. Mom’s wedding crystal and china burst into tiny pieces. Her beautiful handmade draperies burned. Paintings were ruined from water or smoke. My prom dresses were destroyed, my dolls turned brown from the heat, and smoke blackened the covers and pages of our books. My brother lost collectibles and the furniture in his room. Dad’s workshop burned to the ground as it was the first area struck by fire.
Fortunately, everyone, including our dog was safe. Our family had planned and practiced what to do in case of fire or tornadoes. My brother and I knew how to tie sheets together if we needed to climb out a second-story window. We knew which tree to stand under in order to account for everyone's safety.
My parents had homeowners insurance. The insurance agent was onsite within hours and quickly hired a company to clean up the water and fire damage. The burned structural areas were reframed. Scorched living spaces were reconstructed. Insurance reimbursed my parents when they purchased new décor, furniture, clothes and replaced the molten appliances. Insurance funds covered a rental house during the months our home was being put back together.
In the midst of that situation, I would never have imagined how our house catching on fire might positively impact my future. I now know that fire was a pivital experience that helped prepare me for my work in emergency response and recovery.
I'm not very patient when driving on I-4 because I detest bumper-to-bumper traffic. Yet, as a disaster survivor shares their story, a heavenly amount of patience kicks in and my heart goes out to them. My ears are wide open to listen and between each deep breath, silent pauses and tears, I hear myself saying, "I've been there. I'm so sorry. I hear you. I understand. I'm here for you. People are here to help." I listen, encourage, share how they may recieve federal, state or local assistance, and occasionly we pray together.
Though I or the team aren't handing out money or fixing problems on the spot, once people learn help may soon be on its way negativity and tears become expressions of "Thank you," "You will be blessed you for what you do," and in the South, "God bless yall." I can say, this audible and visual feedback keeps me going the next day, sustains my faith and answers the call of my purpose.
Thanks to my mother, I learned how to plan (she's a big time list maker). I'm also strategic, creative, positive, an obsessed learner, and good at thinking on my feet - all valuable skills in the midst of a crisis. Extensive emergency management training and disaster field work are what I bring to government agencies, nonprofits and private industry when the time comes to plan, set up practice drills or manage crisis issues.
If you need help to create or update your plan, contact me at 407-341-9866 or at mmonte@hotmail.com.
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