- Do you measure up?
- Do you know how to measure it?
- Do you know how to use it?
Tuesday, January 24, 2012
Thursday, April 22, 2010
News Release Images Impact
Continuing the post, Spruced Up Releases Spring Media To Action, PRWeb has research to back up the fact that images have impact. They took a closer look at how multimedia impacts news consumption by studying the habits of their news consumers. The research combined quantitative analysis of usage patterns drawn from Web statistics with a survey and sent out to a segment of their email opt-in subscribers.
Here are top-line takeaways from that research:
1. People spend more time on releases that contain multimedia – Images really do have an impact on how much time people spend consuming news releases.
- Releases with no images had an average time-on-page of 2:18; and
- Releases that contained images had an average time-on-page of 2:47.
2. Bloggers and journalists actually use multimedia – Not only does multimedia positively enhance the experience of news releases, evidenced by indicators such as increased time-on-page, but news producers (journalists and bloggers) actually use multimedia they find on news releases to help construct their ensuing stories.
- 48% of journalists and bloggers who subscribed to receive PRWeb news releases used an image or video in a news story or blog post.
- 88% of producers agree or strongly agree that images enhance their experience of a news release;
- Half agree or strongly agree that video enhances their experience of a news release; and
- Only 28% agreed that audio enhances a news release.
Monday, March 1, 2010
Twitter: Tweets Of Wisdom Part 1
Twitter Communicates
Twitter has a very simplistic concept and this gives people a misconception that it doesn't take much time or dedication. But, like other tactics used to reach your customer base, including e-newsletters, brochures, news stories and for that matter even web content, it is a communication tool that has to have enough effort behind it, and using the right words for measurable success.
When I first set up my twitter account, I had no idea about hash tags, retweets, if I should manage who followed me…or not, how to get people to follow me, or many of the other functions surrounding twitter.
In addition to posting 140 words or less, there was the tracking, analyzing, evaluating and reporting if I wanted to monitor the ever so much sought return on investment. Especially, since I quickly learned that twitter could take up a lot of time.
Twitter Engages
Without a social media plan specifically tailored to achieve business goals, I can’t tell you how often or what to twitter. But, I can promise that effectively tweets can build your business if done right.
Three ads don’t make a successful advertising campaign. One news release without follow up pitches to media doesn’t usually result in many stories, and a tweet or two here or there doesn’t build your business.
Twitter can’t be done in five minutes a day with five “seemingly engaging” tweets. The key word here is engaging. This social media tool isn’t just about pretty pictures, bragging on how awesome your company or product is, and unless you are a celebrity, no one cares what you eat for lunch, when you get your nails done or your golf score. Twitter messages must be meaningful to your followers in a way that engages them to retweet your message, click on a link to learn more, become educated, or purchase your product or service.
Twitter Connects
Just like media relations, customer service and business networking, think of it like a connection. Done right, it is a tool that gives you direct communication and allows for interactive feedback with current and potential customers. As well, there are tools to measure metrics and return on investment to show how it works.
Social media can be a powerful and effective tool if you commit to it and use it correctly. Twitter is not for every business, but with a plan of tactics, twitter can play a part in achieving business goals. With a little time and patience, it is very effective and by using time-saving tools efficiently, “we” don’t have to be connected 24/7.
Twitter Works
If you want to know more about how to use twitter to build your business and tweet to your tweeple, contact me @ mmonte@hotmail.com or 407-341-9866!
Wednesday, August 12, 2009
SMT: Building Buzz

1. Incredible cost savings.
- Because of the Internet, broadcast interviews live on! They are posted on a station's website and are then shared via social media (YouTube, Facebook, Twitter, etc.)
Check out my earlier posts of several SMT interviews with Buzz Aldrin that I helped produce on July 16, 2009 for the 40th Anniversary of Apollo 11 at Kennedy Space Center. I was three feet below him and one foot behind the camera working as the floor producer. There was also a camera guy, a lighting tech, a makeup artist, Buzz's assistant, and two caterers on the floor in addition to three producers in the satellite truck.
For more info about producing a tour, working with me to pitch and book your tour or to discuss your next Satellite Media Tour, give me a shout at 407-341-9866 or mmonte@hotmail.com.
Tuesday, August 11, 2009
Satellite (SMT) and Audio (AMT) Media Tours
Satellite Media Tours (SMTs) are used to book a company expert, CEO, spokesperson or celebrity on television to be interviewed for the news. They are usually live, but can also be live to tape (meaning the interview seems live when it runs later.)
Organized, pitched and produced by a public relations specialist, these one-on-one interviews, are booked by news producers or talent bookers. In what are called windows, the producer works with the person pitching the tour to secure a specific time for the interview. The interviews are typically booked within five to 10-minute windows. The interview, typically from one to 10 minutes, takes place within the window and the hit time is the on-the-spot time that the interview is scheduled to start.
To organize all of the information, the specialist uses a tour production grid which is shared with the client, the talent or person being interviewed and the production staff. The grid is the Bible, plan, part and parcel for the tour production team.
A typical grid contains the following:
- Number of windows (6:00-6:10, i.e. 6 a.m.-9 a.m. with 5 to 10-minute windows
- Hit time (6:03)
- Segment length (i.e. 2-2.5 minutes)
- Station name, location and affiliation
- Anchor, host, reporter or talent name(s)
- IFB # (more on the technical stuff later)
- Control room number
- Producer's name, phone and email
- A back up phone number
- Key information about the station, producer, talent, etc.
- Address to send b-roll (Beta or DVD) before the tour
Check out posts on the recent SMT for the 40th Anniversary of Apollo 11 with Buzz Aldrin at Kennedy Space Center.
For more about producing a tour, pitching and booking your tour or to discuss your next Satellite Media Tour, contact me at 407-341-9866 or mmonte@hotmail.com.
Saturday, June 6, 2009
Measuring Media: Feedburner

Don't Panic!
Feedburner has nothing to do with overcooking a meal.
If you are not a chef in the kitchen, you CAN certainly cook better online with feedburner.
Feeds are ways that online content is distributed to a broader audience than to just one online user or reader. They kind of work like customized subscriptions to online info...and the info is automatically delivered to your refrigerator, then table and can either consumed or thrown out...errrr...delivered to your news reader, email or web portal.
With the growing use of "crackberries," content can also be delivered through "widgets," "gadgets," mobile devices, and posted to other blogs, websites podcasts, and news/sports/weather/outlets to anywhere to be read, heard or viewed by other users.
Who feeds?
Internet content feeds for most major news media such as CNN, ESPN, USA TODAY, ABC News, Washington Post, AP, Reuters, PBS, etc.;
Anything that is a news item and appears in Google News from local papers to congressional staffers to favorite magazines;
Hundreds of thousands of bloggers, podcasters, and videobloggers; and
Apple's iTunes offers mucic and podcast downloads.
There are literally more than 2,000 different feed reading applications, aka "news aggregators."
Here are some of the more popular ones:
Confused about what to shop for? It is a bit abstract, but once you have the right recipe, you will be serving a customize feast that is what you want to know about, listen to or view.
For more info...contact me to learn more about where to shop and to get the perfect list!
Saturday, May 30, 2009
Measuring Media: Google Analytics
Google Analytics offers user-friendly features that allows marketers, not necessarily IT people...to gain insights into website traffic. This includes learning or finding out more about:
- Where users come from;
- Measurement of unique visitors:
- Pages that are landed on;
- How long users stay on certain pages;
- What pages are never accessed;
- How users move across copy, photos, aka content;
- What links are clicked on...or not;
- Which page designs, headlines or graphics convert more visitors to make a sale or take action;
- View AdWords ROI without importing cost data or adding keyword tracking codes; and
- Track different online campaigns from emails to keywords.
- Google Analytics (abbreviated GA) is a free service offered by Google that generates detailed statistics about the visitors to a website.
- Its main highlight is that the product is aimed at marketers as opposed to webmasters and technologists from which the industry of web analytics originally grew.
- GA can track visitors from all referrers, including search engines, display advertising, pay-per-click networks, email marketing and digital collateral such as links within PDF documents.
- Integrated with AdWords, users can review online campaigns by tracking landing page quality and conversions (goals). Goals might include sales, lead generation, viewing a specific page, or downloading a particular file. These can also be monetized.
- By using GA, marketers can determine which ads are performing, and which are not, providing the information to optimise or cull campaigns.
- GA's approach is to show high level dashboard-type data for the casual user, and more in-depth data further into the report set.
- Through the use of GA analysis, poor performing pages can be identified using techniques such as funnel visualization, where visitors came from (referrers), how long they stayed and their geographical position.
- It also provides more advanced features, including custom visitor segmentation.
- Users can officially add up to 50 site profiles. Each profile generally corresponds to one website. It is limited to sites which have a traffic of less than 5 million pageviews per month (roughly 2 pageviews per second), unless the site is linked to an AdWords campaign.
- And did I say it is free.
Whether you do your own marketing or hire an agency or freelancer, this tool or some other web trends report is a must-do in you marketing toolbox toward measuring along the way to reach goals. If your web campaign is not measuring up, then it is time to change strategy, write different copy, add or delete a web page, change graphics, or try completely different tactics.
So strengthen your marketing initiatives today and so that your website has the WOW! that converts users into customers, believers and followers.
Learn more about how to get website WOW! and contact me for a free consult.
Tuesday, April 28, 2009
Measuring Public Relations: Leading them to water...

But you cant' make it drink.
Four days after a grand opening event, the restaurant manager questioned the fact that he had not “seen much publicity." He said, “I believe that event was a waste of time and a failure.”
At the event:
- 150 guests were in attendance;
- 30 reporters represented different media outlets;
- Extremely positive comments were heard during the 2 1/2 hours;
- Someone thought the WOW! moment (video and photo op) aka grand opening blessing came from a famous book (oh it was an original idea...mine : -);
- An hour into the event the mayor's staffer cancelled all his other obligations that evening because he was having a great time and did not want to leave; and
- The night went off without a hitch (not exactly what happened behind the scenes, but who knew except for us?).
Now...about what he did and/or didn't do:
- Gave the internal and external marketing and public relations team two weeks to pull off the event (the team already put in the plan the pre-event work would require at least a month);
- Distributed invitations two days before the event by email and a few hand-delivered invitations to elected officials (the plan suggested...and Miss Manners would say that invitations should be sent out at least two weeks ahead of time);
- Cancelled the $500 live entertainment because it was “too expensive” two days before the event and didn't tell anyone (the original budget was $1,500);
- Didn't order the $2 nametag logo'd credentials and didn't tell the team (this was also in the plan);
- Didn't put together the media kit (he had insisted on doing it himself because he loved the design he had created for the CD cover; so the marketing team with the help of bartenders made black and white copies and stuffed kits in plain blue folders 30 minutes before the event was to start);
- Forgot ???? to bring collateral, i.e. to go menus, catering menus, brochures (again...in the plan);
- Produced a much “less than special” goody bag as a take home (the day before he had shown everyone what it was going to look like, and then we all said...under our breath...NOT exactly the same one!);
- Finally, held the dress rehearsal 45 minutes before the event (it had already been rescheduled three times); and
- Failed to send any kind of thank you to guests...not even an an email (his final task in the plan).
Even though the client did not fulfill his assigned sales and marketing tasks, (a day-by-day two-week checklist was provided) he pointed a finger at the marketing and public relations team and said:
- “Business is too slow."
- "There wasn't anyone here the night after the grand opening except for one couple."
- "We paid a lot of money for the grand opening and are not seeing the results."
- "Why are we not on the front page of the newspaper?"
- "Why has channel X not been here to do a story?"
- "Why is there not a story on X website?”
As the saying goes...you can lead a horse to water, but you can’t make it drink. And that is hard for a client to understand when they are a bull.
Long story short, two days after this one-sided conversation, the clips poured in and a reporter from a national media outlet called to set up a story.
The media and invited VIP guests had been lead to the water (otherwise at this event known as Martinis, Fois Gras and Crustinis), they just didn't drink as fast as the client expected.
Marketing, public relations and events are not exclusive. Though each uses different tactics and measurements, they all support the sales function. And like a ball of snow gathers more and more snow as it rolls down a hill getting bigger and bigger, so works the process of sales and marketing.
The client and the marketing and public relations team must work hand-in-hand. If a task is assigned. The delegate must perform...whether assigned down by the client or up by the team.
Do you want to know more about how to lead a horse to drink? Even if you have a beer budget, together, we can teach that horse to love it as much as drinking finest of champagnes.
Friday, April 24, 2009
Social Media: Who uses it?
Are you a social media butterfly?
Is Tweeple in your vocabulary?
Do you know anyone who is hooked on Facebook?
Out of confusion, have you decided to "just say no" for now!?
According to a social media study by Michael Stelzner for the Social Media Success Summit 2009, "88% of marketers in a recent survey say they are now using some form of social media to market their business, though 72% of those using it say they have only been at it a few months or less."
Of social media tools, the % of responders use the following:
- Twitter 86%
- Blogs 79%
- LinkedIn 78%
- Facebook 77%
- YouTube/Other video 41%
- Social bookmark sites 38%
- Forums 38%
- StumbleUpon 28%
- Digg, Reddit or similar 26%
- FriendFeed 18%
- Small-business owners are more likely to use LinkedIn than employees working for a corporation;
- Men are significantly more likely to use YouTube or other video marketing than women (52.4% of all men compared with 31.7% of women);
- Newbies to social media rank LinkedIn as their number-two choice;
- Among users of a few months or more, Facebook takes second place. This group also uses Twitter more;
- Twitter is used by 94% of marketers using social media for several years, followed by blogs. This group also endorses online video more than the other groups; and
- 72% of marketers say they have either just started or have been using social media for only a few months.
Since MySpace came on the scene in 2003, numberous cyber affairs a.k.a. social media applications have been launched. Maybe because of the MySpace successes or the scandals, the Internet doors swung open to mimic, improve, create more user-friendly and also implement "safer" measures of online networking for personal and business use.
To learn how to incorporate social media into a marketing plan, whether to tweet, post, blog, get linked in, or even a lesson on how to actually the tools in the cyber world, email me at mmonte@hotmail.com, invite me to be your Facebook friend at www.facebook.com and search Monte Martin, follow me on twitter at http://twitter.com/montemartin, get linked up to me at http://www.linkedin.com/in/montemartin or pick up the phone and punch in my digits (we do not dial anymore : -) 407-964-1557 to talk in real time about meeting in person! Hopefully, you won't get my voice mail - and that's a story for a future blog.
Thursday, April 16, 2009
Measuring Public Relations: Social Media
This is an absolute. Google analytics tracks web traffic levels (among other things) and identifies where traffic is directed from
· Overall traffic increases
· Where your traffic is from such as Digg, twitter, etc.
· Most trafficked key word(s) or phrase(s)
Feedburner
Feed burner allows a subscribion to blogs via RSS or email
· RSS subscribers
· Email subscribers
· The Tool
Blog comment
The comments/feedback on Web site
· Amount of comments (don’t count spam or non-quality comments)
Twitter Search/Tweetbeep
Twitter search allows a search for keyword(s) or phrase(s) in real time, tweetbeep sends alerts when someone mentions a particular keyword/phrase/product/etc.
· How many times a product/company/article/service is mentioned
· Track over time
Google Alerts
Google alerts send email notifications of online mentions if keyword(s) or phrases
· Number of times a product/company/service is mentioned daily, weekly, monthly
· Trend over time
VITRUE
The Vitrue social media index is an easy-to-use tool designed to provide a snap shot in time of a keyword(s) compared to other keyword(s) and measures online conversations
· Track this over time
· Trend this over time
Yahoo Site Explorer
Yahoo site explorer is a Yahoo tool that tracks links
· Number of incoming links over time
· Trend over time
· Make correlations between social media efforts and the amount of incoming links
· Exclude your domain from the results
Backtype
Backtype allows a search of comments across the net for particular mention(s) or keyword(s) and can be set up to alert every use
· How many times a company/product/service is mentioned online in comments
· Opinion of comment: negative, positive, neutral
Tweetburner
Tweetburner tracks number of times people click on the links shared via twitter
· Number of times links are clicked that are sent out via twitter
· Use most popular categories/types of links people click the most
· Keep in mind activity of twitter followers to specific content
Delicious
Delicious is a bookmarking utility to share, organize and save web bookmarks
· How many times content is bookmarked by searching for keywords/phrases that return relevant bookmarks
· Trend over time
Keyword rank checker
Checks rankings for a domain for a particular set of keywords or phrases
· Progress and rankings for keyword(s) or phrases
· Monitor bi-weekly or monthly
Wednesday, April 15, 2009
Measuring Public Relations: Quantifiable Picture
In a public relations plan, goals must be measurable. There are plenty of things to measure that cannot specifically be quantified by a number such as the tone of a story (positive or negative), accuracy of the story (yes or no ;- ) and timing (pushed out by a pitch or release). The best way to get a picture of any long-term public relation effort is to assign quantifiable numbers to each story, reporter and media outlet.
By monitoring news clips and identifying measurables, efforts can be measured over the long-haul. The numbers can then be translated into charts or graphs to visually measure goals.
Measurement identifies trends and helps target specific tactics with reporters or outlets. The function ensures tactics meet goals. As well, trends in the report may flag a need for a change in messaging and tactics without waiting to the end of the year or the campaign to see if goals will be met.
Measuring is fairly easy though it takes commitment to monitor the media if a service is not contracted. So how do you do it?
- It can be as simple as creating an excel spreadsheet and setting benchmarks from 1-10 with 1 being low and 10 being high (or 1-5 or 1-100);
- Identify what the numbers mean as a teacher would when grading a test;
- Just as different teachers might assign grades a bit differently, for consistency, it is best for one person or team members to assign the quantifiable numbers;
- The spreadsheet should list the media outlets and the reporters and align them with the story, pitch or product; and
- As clips come in, assign quantifiable numbers to the different categories of measurement.
Even monitoring the length of a story, over time, you can see if a reporter or media outlet increases or decreases the length and which news releases resulted in what lenght of story. By monitoring and measuring, the reasearch accumulated can identify whether you are on target to meet goals, as well as serve as a flag if there is a need to alter the plan.
Yep, this is all a bit of a science. And, an art too. For sure though, numbers don't lie! Quantifiable measurements can certainly prove to be very valuable.
If you need someone to help set up a clip service, monitor or measure media, contact me at mmonte@hotmail.com or at 407-964-1667!
Monday, April 13, 2009
Measuring Public Relations: Seen and Heard
Spokespersons.
By analyzing spokespersons mentioned in a story, it allows for whether a point of view is communicated by the person "authorized" to speak to the media.
Status, respect and effectiveness of the spokesperson can be tied to media exposure and can play an important role in image and branding.
Things that may be measured for spokespersons include:
- Key message (s) on target;
- Appropriate tone and body language for the topic; (i.e. smiling when giving good news)
- Believability;
- Concise answers;
- Number of quotes attributed in each story;
- Note repeated message (s) used by a number of media outlets;
- Influence on positive or negative coverage with a particular outlet or reporter; and
- Confidence.
By tracking spokespeople, their role in effectively communicating the message and brand can be measured. No one is ever gives a perfect interview...most people can improve upon something...so "measurable" feedback can help a spokesperson for the next interview.
The spokesperson is the "expert" for the interview and they should be as comfortable as possible when speaking to the media. It is OK for everyone to be a bit nervous, but consider including annual media training as part of any marketing plan.
And always...always...always...provide key messages, along with talking points for even the most interview savvy person.In photo above, B.B. King and Tommy Peters (owner of club) were interviewed at a media conference before the opening of B.B. King's Blues Club Orlando. (Patricia James of WLOQ is doing the interview. Dave and Leslie of Magic 107.7 wait in the wings)
Mr. King is certainly an expert when it comes to "working" the reporters! He didn't need any talking points and he had a lot to say. In fact...he could have talked all night.
He loves telling stories and even more, enjoys hugging female reporters and PR ladies ; - )
The media, B.B. King staff, PR event volunteers and I probably could have stayed in the "green room" and listened to him all night! Unfortunately, after 30 minutes, we had to remind him that he had a concert to play. An appointment to play Lucille before a crowd of 800+ was the only way we got him to end the press conference!
Friday, April 10, 2009
Measuring Public Relations: Words count
CONTENT. How it is said and what is said both count for a lot!
In the long haul, these measurements can be tracked for a specific reporter and media outlet.
1. Editorial tone. Positive, negative or neutral? Subliminal?
By analyzing news coverage for the reporter's editorial tone, it can be helpful to see how the company, event, activity, government, agency, etc. is portrayed in the media. This seemingly small point can be crucial to setting the pace for the future successes for a sales and marketing team, their strategy, opportunities and challenges.
2. The words. Story content measurement and evaluation looks at:
- Subject covered;
- Summary of story;
- Story type (positive, negative, neutral); and
- Strategic messages.
3. Exponential marketing. Key to opening more and bigger doors. Often monitored through other marketing and sales opportunities.
- Identification: How did the story explain a mission, use or even a brand? Was it clear?
- Attributes: What benefits did the news story describe? How is the media mention helpful to the untimate key public...the end user defined in the sales and marketing plan?
- Differentiation: Was a competitor mentioned? If so, were the differences clear? Was the story part of a universal type of story or was it meant to be a feature story on your business?
- Endorsement: Was there evidence to support of the issue, product, service, company or event? Were the benefits stated? Were the whys answered? Was there a nod or smile from the reporter?
- Call to Action: Was followup information included (i.e. for more information) such as an email address, Web site, phone number, address?
These can all be easily measured (a mechanisim must be in place, usually through all sales and marketing efforts to measure bigger or driving factors) by the following:
- Customers mention the story they heard or read;
- Increased hits to a Web site following the news story;
- Phone calls increas immediately following the story;
- Emails are received regarding the topic;
- The number of registrations increase;
- More coupons are redeemed;
- More traffic;
- More sales; and the best thing a boss or owner wants to hear or know...
- More $$$$$$$$!
Thursday, April 9, 2009
Measuring Public Relations: Placement
The potential impact of being in the news is influenced by the story as well as the prominence of where and when a story is mentioned.
This measurement factors in the following:
1. Priority. Top placement of your news is always the best!
- Print - front page feature and/or photo, cover mention, inside cover, special section, right-hand read or other priority placement that might relate to a particular business (i.e. a story in the travel section of a newspaper is great placement for a travel-related business such as a hotel)
- Broadcast - being the lead story, the first story following a break, or a lead story with the sports reporter for a charity golf tournament
- Internet - being at the top of the home page or special section related to the particular business
2. Exclusivity. Be the only one! Can't really say more here.
3. Location. Location. Location.
Where is the initial mention?
- Teaser
- Headline
- First paragraph
- Intro to news or show
- Last story
- Bottom of the page
- Buried in the middle of 100's of stories
4. Space and time. Measure the length in pages, inches, seconds, minutes, etc.
5. Picture perfect. Keep track of photos and graphics. Note color or b/w in print.
Wednesday, April 8, 2009
Measuring Public Relations: Visual Analysis

"In the spotlight!"
That is my client and friend for life Josh Johnson of HGTV in the photo!
So who doesn't like to see their business in a photo or video? Many organization's products, services and activities are well-suited to visual coverage. To really grab attention, be sure that all print or broadcast media stories are matched with great visuals.
Here are a few tips:
- Visual. Photographers and videographers are usually able to find a visual, but it is ok to have a couple of options expecially for broadcast interviews.
- Squint factor. Think about where the sun will be located as people or the camera should not be directly facing the sun.
- Branding. Showcase logos and brands.
- Place a logo on the podium;
- Put a small logo on the microphone;
- Wear a logo'd shirt, hat or jacket and be sure it shows in the shot (exagerate the rotation of the body to be sure a logo on a shirt or jacket clearly shows even if the person is looking a bit right or left with their head);
- Have company vehicles in the background(perfect for governments, utilities, service companies and fire departments); and
- Include a banner, flag or sign in the shot;
Tuesday, April 7, 2009
Measuring Public Relations: Key Media
KEY MEDIA.
“There are must haves on everyone's list!”
There are key media outlets that are important for different clients and will meet different goals.
- Determine what media pick up of a story measures success and ask if this is a realistic goal?
- Should there be and is the person, product or service viable enough to have a heavy focus on national business media?
- Is success measured by getting your CEO's photo in their hometown newspaper?
- Is the expert in a company perfect for morning radio interviews?
- Or is there an opportunity for a feature story in TV news.
Have a plan that includes a list of key media to pitch. Then before winding up for the big pitch, ALWAYS have a strong, targeted, personalized pitch when reaching out to a media contact and NEVER pitch off topic if the reporter has posted a media query.
A weak story or off-target pitch can put an assignment editor or a reporter off forever...yep...one poorly planned and executed pitch is the fastest way to get blacklisted...that means future calls won't be answered and emails will be deleted.
Remember it really may be a great story, but for different reasons, it may not get picked up the exact moment it is pitched to the reporter or editor. If a story is turned down, it does not mean the end.
Today's no can turn into a yes for the same story tomorrow because the news cycles and story angles change rapidly! Don't be surprised if after being told no on a story today, that person pitched may call or email next week, even next month to do that story.
Pitching builds strong relationships with the media and is an important part of the process. Reporters and editors remember a good pitch. They long remember good people and who is good for a story. And it is a good thing when they need someone to interview and call or email the good person on their list.
Friday, April 3, 2009
Measuring Public Relations: The Plan
- Plan your plan.
- Write your plan.
- Approve your plan.
- Work your plan.
- Measure your plan.
For the purpose for this series of articles, it will relate to the media as the key public. (other key publics include employees, investors, board of directors, elected officials, vendors, existing customers, new customers, community leaders,
There are many ways to measure the effectiveness of public relations and they all vary depending on goals and can be as diverse as the differences of hundreds of different services and businesses.
There are five parts to a public relations plan. Below is an example using a "made-up" and very simple example of a plan.
1. Objective. The main thing or purpose. Keep it short and to one sentence if possible. It is the "overarching mission statement" for the plan.
Use our annual special event to solidify our business as a charitable community partner, helps our employees see us a fun place to work and our customers and vendors excited about doing business with us.
2. Strategies. Think of them as painting the broad brush strokes of the picture which always goes back to your meeting your objective.
- Work with a well-known local charity that needs funding.
- Have a local celebrity serve as our spokesperson on behalf of the charity.
- Include current vendors as sponsors.
- Involve employees in the event.
- Reach our customers.
- Get news coverage.
3. Goals. Measurable and specific. Also...be reasonable. Everyone wants national coverage, but is there a national news angle to your event?
- Get confirmation from the local celebrity by January 2o.
- By February 3, identify the charity.
- Raise $3,000 for the charity by using our annual event.
- Host the first task force meeting on January 2.
- Engage the employee participation by 10% over last year's event.
- Secure one major and two minor vendor sponsorships to pay for entertainment.
- Obtain pre-event media coverage to increase company web page traffic by 1,000 new users per week for six weeks.
- Book six media outlets to attend the event as working media.
- Increase business by 3% over same time last year.
4. Tactics. These are what helps you reach goals, they support the strategies and all of them must meet the objective. ANY tactic that does not implicitly focus on the ultimate objective, does not support strategies and cannot be used toward reaching a measurable goal, in most cases does not need to be a tactic in your plan!
- Host a news conference at the (mall, park, downtown, college...place where there will already be lots of people there) with the charity and local celebrity to announce the annual event and explain the details.
- Write and distribute a media alert about the news conference.
- To get a head start on raising money, get the local celebrity to sell and sign their new book and take photos at a certain location (ball game, concert, mall) and get them to donate half the proceeds to the charity.
- Write and distribute news release about $$$ raised by book signing.
- Pitch story ideas for the event.
- Do a media blitz to media outlets with the celebrity and company CEO. Book them for morning radio and noon talk shows.
- Work with celebrity's public relations manager to promote event on the celebrity's web site, communicate event in fan mail, and see if celebrity will mention event at media opportunities, including national book tour leading up to the event.
- Write and distribute media alert about the event a week before and day before the event.
- Do media calls the day before and day of the event.
- Determine needs and secure (food, beverages, tickets, signage, seating, lighting, AV, etc.)
- Monitor media.
- And so on and so forth...all of the things that need to be done to support the event from catering, music, permits, volunteers, pitching media, securing photographer, event post-mortem and so on.
5. Measurement. This proves your success! Go back and see if you met or exceeded your goals? Keep in mind that there can be short-term and longer-term measurements resulting from the event may continue long after the initial event.
- Confirmed local celebrity, hosted task force meetings and identified charity by goal dates.
- Raised $5,500 for the local charity.
- Increased employee participation at the event by 15% over their participation last year.
- Distributed employee survey six months before event as a benchmark. Two weeks after the event the company did a second employee survey. Employee satisfaction is up 15% over benchmark survey. There are no other measurables for the increase (such as raises, incentives, training or programs). Though not specifically attributed to increased employee involvement and the success of event, one consider that the event played some role in raising employee satisfaction. HR will add a question for next survey to determine influence up or down for employee satisfaction.
- Secured one major and eight minor vendor sponsorships which paid to book a very popular band for the event.
- The band provided a signed guitar for us to give away on our web site. Social media, news releases and client email campaign helped double the web site traffic goal.
- Increased business by 20% during the month of the event over last year, and business has remained at 2.9% over last year, even though there was a huge drop in the stock market two months after the event.
Applause. Applause. Applause.
Now, get started on a real plan! If you don't have a plan or need help writing one, you know who to contact !